Industry Solution

Retail & E-commerce

PCI-DSS and Consumer Protection Act compliant digital commerce operations with festive season resilience and omni-channel automation.

Business Outcomes

Industry Pain Points

Challenges identified from stakeholder interviews and operational assessments with retail & e-commerce teams

Festive demand spikes (Diwali, Big Billion Days) strain infrastructure, payment systems, and fulfillment processes.
SKU proliferation across online and offline channels complicates software licensing, subscription waste, and inventory management.
Customer experience depends on accurate real-time inventory, personalized engagement, vernacular support, and rapid query resolution.

Each control maps to capabilities in the Galactis platform, accelerators, and partner playbooks

Hybrid IT asset visibility across stores, warehouses, dark stores, and digital platforms with FinOps guardrails for cloud costs.
AI agents automate customer care in English and regional languages, handle returns, price matching, and supply chain workflows.
Real-time monitoring of POS, e-commerce platforms, payment gateways, and fulfillment systems with automated remediation.

Controls synthesized from compliance packs available in Resources → Whitepapers

PCI-DSSConsumer Protection Act 2019DPDP Act 2023ISO 27001SOC2

Production deployment results

TVS Motors

Challenge

Fragmented systems across dealerships led to inventory mismatches, service delays, and rising support costs.

Solution

Galactis unified asset inventory across 1,200+ touchpoints, automated demand-response workflows, and deployed AI service bots.

Results

18% increase in on-time fulfillment, ₹8.5 Cr in annualized savings, and 25-point NPS improvement.

Book an industry blueprint session to walkthrough controls, integrations, and KPIs tailored to your regulatory, operational, and financial objectives

What You Receive